Delivery and Cancellation Policy
Information about digital service delivery and subscription cancellation.
Last Updated: December 2024 | Version 2.0
ClientFlow is a completely digital service. There is no physical product delivery. When you purchase a subscription, you get instant access to the service. We offer a FREE tier and 14-day FREE trial so you can try before you buy. Additionally, we offer a 14-day money-back guarantee on your first paid invoice.
1. Digital Service Delivery
ClientFlow is a SaaS (Software as a Service) platform. Our services are provided entirely online.
- Your account is activated instantly after payment is confirmed
- All features are accessible through your web browser
- Mobile access is available through responsive design
- There is no physical shipping or delivery process
2. Activation Time
Instant Activation
Payments made by credit card or debit card are processed instantly. Pro features become active within seconds after payment confirmation.
Payment Processing
All payments are securely processed through iyzico infrastructure. If you experience payment issues, you can contact our support team.
3. Cancellation Policy
Cancel Anytime
You can cancel your subscription at any time. After cancellation, you continue to use the service until the end of your current billing period. Cancellation only stops future automatic renewals.
| Subscription Type | Cancellation Process |
|---|---|
| Monthly Subscription | Use until period end, automatic renewal cancelled |
| Annual Subscription | Use until year end, automatic renewal cancelled |
| Trial Period | Free cancellation within 14 days, no payment taken |
4. Refund Policy
14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on your first paid invoice. After 14 days, or for any subsequent renewal payments, all sales are final, but unused balance is converted to account credit applicable to future renewals.
- Try Before You Buy: Use our FREE tier (5 customers) or 14-day FREE trial to test all features. First paid invoice has a 14-day money-back guarantee.
- First Invoice (within 14 days): Refundable to your original payment method via Settings → Subscription → Request refund
- After 14 Days or Renewals: All sales final — unused balance becomes account credit toward your next renewal
- Cancellation: Stops future billing only - no money is returned for paid periods beyond the 14-day window
5. How to Cancel
Log into your account
Sign in to your ClientFlow account using your email and password.
Go to Subscription settings
Navigate to [email protected] or go to Settings > Subscription in your dashboard to manage your plan.
Click Cancel Subscription
Your subscription will remain active until the end of your current billing period.
6. Data After Cancellation
Your data is not deleted when you cancel your subscription. Your account becomes "deactivated" and all your customer, payment, and reminder data is preserved.
- You can reactivate your account by logging in again anytime
- You can switch to the free plan (5 customer limit)
- Your data is stored for at least 12 months
- Contact support for permanent deletion
7. Contact
For questions about delivery or cancellation:
[email protected]